PRIVACY POLICY

Overview

Teavaro aims to maintain the security of your Personal Data at all times, and we are committed to respecting your privacy rights.  We pledge to handle your Personal Data fairly and legally at all times, as well as transparent about what data we collect about you and how we use it.

This policy, which applies to your use of our website, provides you with information about:

  • what Personal Data we collect and why;
  • how we use your Personal Data;
  • how your Personal Data is stored and shared;
  • your legal rights relating to your Personal Data; and
  • other useful privacy and security related matters.

As a European company, the European Union’s General Data Protection Regulation (the “GDPR”) provides the framework with which we approach data processing and data use, and while only legally applicable to European citizens, we apply the same high standards to all our website users and their Personal Data.

Data Protection Officer

As part of the requirements of GDPR, we provide a Data Protection Officer (“DPO”). The DPO is directly contactable for any query or matter relating to the use of your Personal Data. The details of our DPO are:

Name: Robert Bergmann

Contact (email): privacy@teavaro.com

Contact (post): Data Protection Officer, Teavaro Limited, 13 The Causeway, Teddington TW11 0JR, United Kingdom

Of course, you may have noticed that our DPO is our CEO, so we would suggest you copy any email contact to our Customer Support Team at support@teavaro.com also, as this may provide you with a quicker response.

You also have the right to lodge a complaint with the Information Commissioner’s Office. Further information, including contact details, is available at https://ico.org.uk.

What Personal Data Do We Collect From You?

We collect Personal Data about you when you provide such information directly to us, or when Personal Data about you is automatically collected in connection with your use of our Services, including without limitation the following:

  • First and last name
  • Contact Information (email address, telephone number)
  • Employment History (company name, position)
  • Any Other Information you choose to share publicly on the Services, for example, anything you post as a comment or part of a form submission.

We collect this information directly from you when you submit this information as part of our website functionality, including online chat, contact forms, download forms and blog comments.

Some Personal Data is automatically collected when you use our website, such as the following:

  • IP address
  • Device identifiers
  • Behavioural data – your activity on the website
  • Web browser information
  • Cookies and other tracking technologies (For more information, please review the “Cookie Policy” section below).
  • Location information (e.g. IP address)
  • Log data (e.g. access times, hardware and software information)

Data Processing

We will only process your Personal Data if we have a lawful basis for doing so. Lawful bases for processing include consent, contractual necessity and “legitimate interest”.

How Do We Use Your Personal Data?

We process Personal Data to operate, improve, understand and personalise our Services.

We also use Personal Data provided as part of a contact form to provide relevant information and communication as part of a user-initiated request.

How and With Whom Do We Share Your Data?

We share Personal Data with vendors, third party service providers and agents who work on our behalf and provide us with services related to the purposes described in this Privacy Policy or our Terms of Service. These parties include:

  • Analytics service providers
  • Engineering and development tools

For the majority of these events, you are informed of the sharing event and/or have direct control over the sharing of your personal data, either via a consent tick box or cookie controls.

How We Protect Your Data

Teavaro is committed to keeping your personal data safe and secure. We seek to protect Personal Data using appropriate technical and organisational measures based on the type of Personal Data and applicable processing activity.

What Rights Do You Have Regarding Your Personal Data?

You have certain rights with respect to your Personal Data, including those set forth below. For more information about these rights, or to submit a request, please email privacy@teavaro.com. Please note that in some circumstances, we may not be able to fully comply with your request, such as if it is frivolous or extremely impractical, if it jeopardises the rights of others, or if it is not required by law, but in those circumstances, we will still respond to notify you of such a decision. In some cases, we may also need to you to provide us with additional information, which may include Personal Data, if necessary to verify your identity and the nature of your request.

Access: You can request more information about the Personal Data we hold about you and request a copy of such Personal Data. You can also access certain of your Personal Data by emailing privacy@teavaro.com.

Rectification: If you believe that any Personal Data we are holding about you is incorrect or incomplete, you can request that we correct or supplement such data. You can also correct some of this information directly by making changes to your Profile. You can request that we correct or supplement such data by emailing privacy@teavaro.com.

Erasure: You can request that we erase some or all of your Personal Data from our systems by emailing privacy@teavaro.com.

Withdrawal of Consent: If we are processing your Personal Data based on your consent (as indicated at the time of collection of such data), you have the right to withdraw your consent at any time. Please note, however, that if you exercise this right, you may have to then provide express consent on a case-by-case basis for the use or disclosure of certain of your Personal Data, if such use or disclosure is necessary to enable you to utilise some or all of our Services.

Portability: You can ask for a copy of your Personal Data in a machine-readable format. You can also request that we transmit the data to another controller where technically feasible.

Objection: You can contact us to let us know that you object to the further use or disclosure of your Personal Data for certain purposes, such as for direct marketing purposes.

Restriction of Processing: You can ask us to restrict further processing of your Personal Data.

Right to File Complaint: You have the right to lodge a complaint about teavaro’s practices with respect to your Personal Data with the supervisory authority of your country or EU Member State.

COOKIE POLICY

What Are Cookies?

Like most websites, Teavaro’s website use cookies to collect information.  Cookies are tiny data files which are placed on your computer or other devices (such as smart ‘phones or ‘tablets’) as you browse this website.  They are used to ‘remember’ when your computer or device accesses our websites.  Cookies are essential for the effective operation of our website.

Below we describe what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below (in “The Cookies We Set”). For example, when you submit data to us through a form, such as those found on contact pages or comment forms, cookies may be set to remember your user details for future correspondence. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Information Collected

Some cookies collect information about browsing behaviour when you access this website via the same computer or device.  This includes information about pages viewed and your journey around a website, and includes personal information including IP address (pseudonymised) and location data.  We do not use cookies to collect or record information on your name, address or other contact details in any database, but if you provide this information within some of our third-party services (social media functionality, online chat), the service provider may collect this information directly based on that interaction. Unless you agree to it directly with that service provider, they will not use your personal data for any other purpose than the function they perform on our website.

The Cookies We Set

We set a limited number of cookies to ensure that our website is functional and to optimise your user experience. These are:

Essential Cookies

These cookies are core to the functionality of the site. Many of these cookies reference our website hosting platform WordPress but contain no personal data, as our website is available to all visitors without need for a login.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

Functionality Cookies

Third-party providers of certain capabilities may require cookies to provide that functionality. At present, the following providers are allowed cookies on the Teavaro website:

Provider Function Description
Zopim Live Online Chat (Zendesk) Uses personal data including name and email to provide customer support services
Facebook Social Media Graph Uses personal data as data controller to provide social media sharing

Web Analytics Cookies

Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you:

Provider Function Description
Google Analytics

(Google Tag Manager)

Analytics One of the most widespread and trusted analytics solution on the web; helps us to understand how you use the site and ways that we can improve your experience
Hubspot Analytics, CRM & Tracking Another analytics tool to analyse user journeys and optimise our website

Marketing / Advertising Cookies

At present, we DO NOT USE cookies for marketing / advertising purposes and we will NOT share your data with companies who provide these services. This section and our cookie management tool will be updated in the event that this situation changes.

Other Cookies

From time to time, we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features, cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most. Once we are sure that the feature and any relevant cookie are a permanent inclusion, we will update our cookie policy to reflect the changes.

Managing Cookies

Teavaro provides means by which to select your cookie preferences upon first entry to our website (via banner message) and means to update these preferences at any other time (via the icon on the bottom left of the browser window).

Within this application, you will find a clear explanation of the cookie types you are enabling or disabling and the impact of that action.

What Happens If I Disable Cookies?

This depends on which cookies you disable, but in general the website may not operate properly if cookies are switched off. We advise that all cookies are enabled to ensure you get the best possible experience – you can always delete them afterwards.

Disabling Cookies

If you are unsatisfied with the cookie management provided on our website and you want to disable cookies, you need to change your website browser settings to reject cookies.  How you can do this will depend on the browser you use.   Further details on how to disable cookies for the most popular browsers are set out below:

For Microsoft Internet Explorer:
  1. Choose the menu “tools” then “Internet Options”
  2. Click on the “privacy” tab
  3. Select the setting the appropriate setting
For Google Chrome:
  1. Choose Settings> Advanced
  2. Under “Privacy and security,” click “Content settings”.
  3. Click “Cookies”
For Safari:
  1. Choose Preferences > Privacy
  2. Click on “Remove all Website Data”
For Mozilla Firefox:
  1. Choose the menu “tools” then “Options”
  2. Click on the icon “privacy”
  3. Find the menu “cookie” and select the relevant options
For Opera:
  1. Choose the menu Files”> “Preferences”
  2. Find “Privacy”

If you require further information on this, or how to clear your browser cookies, please consult the browser help guides themselves.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then you can contact us through one of our preferred contact methods.

Contact: privacy@teavaro.com

Last updated: May 2018